Terms and Conditions

This document is to establish the Terms of Use of the Website tienda24hs.com (hereinafter the Website), owned 24 HR STORE GROUP SLU and www.tienda24hs.com, established in passatge Ricard Giralt i cassadesus, 21 the town of Girona Catalonia, Spain and email info@tienda24hs.com, with Tax Identification Number B-17932237 Inscribed in the Mercantile Registry of Girona, Volume 2545, Folio 119, Sheet GI-43289.
www.tienda24hs.com reserves the right to modify these Terms of Use in order to adapt them to the current legislation applicable at all times, jurisprudential developments and current market practices.
These Terms of Use do not exclude the possibility that certain Services Portal, for its particular characteristics, are subject, in addition to the General Conditions of Use, to their own specific conditions of use (hereinafter the Conditions)
The use by the User of any of the Services of the Website implies and expresses its commitment and express acceptance of all the Terms of Use as published in this website at the time the user accesses the portal, as well as the Special Conditions, if any, apply.
User Status
Using any service portal the same user condition.


2.1.Need for Registration
In general, for access to the Portal Services, the User Registration will not be necessary. However, the use of certain Services may be subject to prior registration of the User older than age for the country where the purchase is made. This registration will be carried out in the manner expressly indicated in the Service itself or in the Specific Conditions that apply to it.
2.2 Use of the Portal and its Services
The User acknowledges and accepts that the use of the content and / or services offered by ASE will be at his / her sole risk and / or responsibility and must be of legal age for the country where the purchase is made; otherwise, he / she must have legal authorization to make purchases online.

The User agrees not to transmit, insert, disseminate or make available to third parties any material and information (data content, messages, pictures, audio and video files, photographs, software, etc..) That are contrary to the law, morality, public order and the General Conditions of Use and, if applicable, to the special conditions that apply. By way of example, and in no case limiting or excluding, the User agrees to:

i.No input or diffuse content or propaganda of a racist, xenophobic or pornographic nature, that justifies terrorism or that violates human rights.
ii.No introducing or spreading computer data programs (viruses and harmful software) susceptible to cause damage to the computer systems of the ISP, its suppliers or third Users of the Internet.
iii.No broadcast, transmit or make available to third parties any information or content element that undermines fundamental rights and public freedoms recognized in the Constitution and international treaties.
iv.No broadcast, transmit or make available to third parties any information or content element that constitutes unlawful or unfair advertising.
v.No transmit unsolicited or unauthorized advertising, promotional materials, "junk mail," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as commercial areas) that have been exclusively designed for it.
vi.No input or spread any false information and content, inexact way to mislead the recipients of the information.
vii.No impersonate other users using their usernames for different services and / or contents of the Portal.
viii.No broadcast, transmit or make available to third parties any information or content element that involves a violation of the rights of intellectual property, patent, trademark or copyright that corresponds to the holders of the Website or third parties.
ix.No broadcast, transmit or make available to third parties any information or content element that involves a violation of the secrecy of communications and the law of personal data.
User acknowledges that all elements of the Site and each of the services provided through it, the information and materials contained therein, structure, selection, arrangement and presentation of content and computer programs used in connection with it are protected by intellectual property rights and industrial 24HR STORE GROUP SL or third parties.
Unless authorized by 24HR STORE GROUP SL or, where appropriate, by third parties holding the relevant rights, or unless it is legally permitted, you may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, loan, make available or allow access to the public through any means of communication to any of the elements mentioned in the previous paragraph.
In particular, it is prohibited the use of text, images, advertisements and any other items contained in this web site for subsequent inclusion in whole or in part, on other websites outside the Site without the prior written permission Portal.
The User must not remove the signs identifying the rights (of intellectual, industrial or otherwise) of www.tienda24hs.com or third parties appearing on the Website and in each of the various services offered through it . Also, the User must not evade or manipulate any technical mechanisms by www.tienda24hs.com or by third parties, whether on the Site, in any of the Services or any materials, items or information obtained through the same , for the protection of their rights.
1.AVAILABILITY and Continuity Portal and Services
www.tienda24hs.com not guarantee the availability, access and continuity of the Portal and its Services.
www.tienda24hs.com not responsible, within the limits established in the law in force, for the damages caused to the user as a result of the unavailability, failure of access and lack of continuity of the Portal and its Services.
Www.tienda24hs.com 2.Contenidos and Services
ASE solely liable for the services provided by itself and the contents directly originated by www.tienda24hs.com and identified with its copyright. Such liability shall be excluded in cases that are reasons of force majeure or in the event that the configuration of the user equipment is not adequate for the proper use of the Internet services provided by www.tienda24hs.com. In any case, the possible responsibility of the user www.tienda24hs.com front for all items will be limited to a maximum amount of the sums received by www.tienda24hs.com user directly, except in any case of liability for indirect or for lost profits.
3.Conducta of Users
www.tienda24hs.com not guarantee that users use the contents of the Website and / or services of the same in accordance with law, morality, public order, or the General Conditions and, where appropriate, the particular conditions application. It also does not guarantee the accuracy, completeness and / or authenticity of the data provided by the Users.
ASE is not responsible, indirectly or secondarily, for damages of any kind arising from the use of the Services and Content Portal by Users or that may arise from the lack of veracity, accuracy and / or authenticity of the data or information provided by users, or the impersonation of a third party by a User in any kind of activity through the Portal. By way of example, and not limitation, www.tienda24hs.com not responsible or indirect subsidiary of a) the content, information, opinions and statements of any user or third persons or entities that communicate or displayed through the Site; b ) damages caused to third parties arising from the use by the user of services and content offered c) The damages caused by the lack of truthfulness, accuracy or inaccuracy of the identity of users and all information they provide or make available to other users; d) for damages arising from infringement of any user that affect the rights of other users or third parties, including copyright, trademark, patents, confidential information and any other rights of intellectual property.
The Portal provides the technical link users and search tools that allow users access to websites owned by other entities (links).
You acknowledge and agree that your use of the services and contents of the linked websites is at your sole risk and responsibility and disclaims any liability to ASE on technical availability of the linked websites, quality, reliability, accuracy and / or veracity of the services, information, elements and / or content that the user can access the same and the search directories included in the Portal.
The disclaimer stated in the preceding paragraphs shall apply in the event that ASE does not have actual knowledge that the activity or information that is lawfully submitted or harms property or rights of a third party liable for compensation or If I had, move swiftly to remove data and content or block access to them.
Before completing the Register of Members must read and accept the following information before completing the Register of Members must read and accept the following information on Data Protection and Services Act Information Society. GENERAL PRIVACY POLICY

The personal information you provide will be processed automatically and incorporated into the files of ASE, being the Company holding and responsible for his own files, which, according to current regulations are duly registered in the General Register of the Data Protection Agency.

The forms of the registry that collected personal data, will identify the various fields which must be filled for the corresponding record. Thus, unless otherwise stated responses to questions about personal data are voluntary, without the lack of response to these questions implies a decline in the quality or quantity of the services concerned, unless otherwise indicated.

The automated processing will undergo all personal data collected as a result of the application, use, engagement of any product or service or any transaction or operation carried through this website (including, for this purpose, which are provided by users for ads), whose main purpose is to maintain the contractual relationship established with the owner of this website.

Also be used for the management, administration, provision, expansion and improvement of services to which the user decides to subscribe or use, for example:
In the event that you have subscribed to receive newsletters, your data will only be used to manage the delivery of this newsletter.
If you have authorized the sending of advertising, your data will only be used to manage sending advertising through traditional or electronic means. Here you are informed that we can send you both own advertising from industry on the products and services you have used through our website, and in any case on the financial, Editorial, Education, Automotive, Telecommunications, Computing, Technology, Home, Beauty, Real Estate, distance selling, FMCG, Food, Collectibles, Music, Hobbies, Leisure, Travel, Insurance, Energy and Water, NGOs and training among others.

In the case of e-mail addresses or contact form on the website, the data you provide to us through them, will be used exclusively to handle queries that we planted this way.

If you provide us with third party data, for example to inform an acquaintance of the publication of an advertisement, or to recommend our site or an article published in the same, be advised that you are responsible for having obtained the consent of the person and the same data you provide.

It also informs you that your data may be transferred to any of the Group companies domiciled in Spain, with the same purposes as those indicated in connection with their respective products and services, and in particular the effect of increasing the dissemination of its advertisers and that the publications and web pages owned by any of the Group companies may include advertisements provided by the user.

In some cases, moreover, are proposed transfer the personal data to third parties. Where appropriate, this will be duly advised to the Users in the forms of stealing personal data, along with the identification of the company assigning and such third party, the type of activities they are engaged and the purpose behind the assignment. The User can object at any time to any or all of the aforementioned assignments.

The User personal data holder may exercise, under the terms and limitations set out the rules, rights of access, rectification, cancellation and opposition by post to the address given in the heading of this Privacy Policy Personal, marking the envelope "RECORD LOW INTERNET".

The letter should state:
The email address to which your figure high in our database.
The password you use to access our online services.
Photocopy of DNI.
Mailing Address.
Contact telephone.

www.tienda24hs.com guarantees the confidentiality of personal data. Nevertheless, disclose to the public authorities personal data and other information in its possession or accessible through its systems and is required under the laws and regulations applicable to the case. The personal data may be stored in files held by www.tienda24hs.com even after completion of formalized relationships through the portal, exclusively for the purposes stated above and in any case within statutory time limits, available of administrative or judicial authorities. However please note that if you go to make the transfer to third parties of personal data will be communicated in advance specifying the identity of the recipients and the purpose for which it will process data that are transferred.

Delivery of personal data by any means established in the Portal, is the authorization of the user to perform the treatment outlined in the preceding paragraphs. However, if you do not want your personal data provided will be treated commercially and for sending advertising or through third parties in the above sectors, may oppose by post to the address given in the heading.
www.tienda24hs.com reserves the right to make any changes it deems appropriate, may modify, remove or include, unilaterally and without notice, new content and / or services and how they are presented and located. Photos of the goal www.tienda24hs.com are merely illustrative variations being able to have the material delivered.

7.1 -Repairs:
In all cases, the defective products will be shipped and returned to office by the client. For products out of warranty the minimum cost of repairs or inspections will be equivalent to half an hour of labor service.
Facilities and Technical Assistance Workshop
In the case of the presence of technical staff slu Store Group 24 hr in installations made ​​by the client or required, this will cover the costs of travel, accommodation and meals of the technical staff and will charge 1 hour of service technician with a cap full-time service 10 hours maximum, service Workshop will be charged at € 37.14 per hour.
Material in Deposit:
All material left on deposit to the customer will be billed if 15 days have elapsed since the deposit is made, and has not been returned to our warehouse. They will also be checked when the material is not returned in perfect condition, including the conservation of their packaging.

Any product that is left in deposit either for repairs or for commercialization or any reason from a period of 30 calendar days from the date of receipt and is not withdrawn or updated your deposit in any of our facilities the product remains the property of GROUP 24HR STORE SLU. Without being able to claim later for any reason.

Methods sent for repairs:
THE customer is responsible for sending the material WITH YOU to our technical department and we take responsibility for material sent to the customer at our expense. Whenever this material warranty or manufacturing defects otherwise the customer will both shipping charges and receiving.
General Provisions:
The mentioned prices are without taxes always running by the buyer. Prices shown are "Retail Prices".
In the event that the customer does not this current on payments, you lose all your warranty rights and the provision of material that will be restored will be suspended when the customer pays the amount owed and the return postage on his could have and timely incur default interest. The ownership of the goods does not pass to the customer until they have not made ​​the payment of invoices.
Store slu Group 24 hr in no event be liable for any direct or indirect, or lost profits or expected savings arising from the use of our equipment damage.
Group 24 hr slu Store reserves the right to change schedules, specifications and prices of its products without notice.
References, descriptions and prices are indicated for typographical or printing errors.


7.2 - Material delivery

7.2.0 Delivery of Material to the client for SPAIN and EUROPE.

All material travels under the responsibility and risk of the client unless the client wants to insure it with prior notice to our sales representatives at info@tienda24hs.com or by calling 0034-902263000 and making the corresponding payment for said insurance prior to sending it. .

The transit times of the estimated material are.

A-Sample material or end customer in small quantities 2 to 6 business days.

B -Material for installers in medium quantities with delivery from the manufacturer between 2 to 10 business days.

C-Material by sea from 15 to 28 Business days.

D-The client is aware that all material that our clients acquire in our portal in a condition without stock or lack of existence but that is published, will be delivered once it is replaced in our warehouses by the manufacturer, not being possible to refund the amount. paid for the purchase in this condition.

If the period is longer than 180 days, another similar product can be offered or another product can be purchased on our portal using the amount paid. In no case may the amount paid be returned, the customer being able to purchase another product of equal or higher value or leaving the amount paid for future purchases.

7.2.1 Demos of delivery for causes external to our company

Due to problems with the supply of electronic components in the manufacturing process of some materials, manufacturers may not meet delivery times as prices may be affected by modifications without prior notice.

For our part, Tienda24hs offers its dissociation from the client the option of adapting to the criteria of pampering or canceling the order with the full payment of the amount paid.

In no case Tienda24hs is responsible for the actions or decisions due to irregularities that may be caused by the manufacturers of any product in our online store or in physical stores.


7.2.2 Quality control for all electronic material from 1 to 2 business days for options A and B above.

All electronic material will pass an additional quality control in our distribution center in Spain. In addition to what the Manufacturer does, except when requested to exclude this step, previously requested by the client at info@tienda24hs.com.

Delivery times we are not responsible for additional delays that may be caused by our carriers or intermediate managers.

All the materials that are sent from our store will be the one that appears in the article or the alternative for availability by the manufacturer of the same.

 All orders are understood as confirmed and are processed when the payment is credited to our Bank accounts.

 Delivery rest of the world request times and conditions to measure on the part of a commercial of our Company.


7.3 Physical store

7.3.1 The products delivered in the different physical stores of our network will be governed according to the physical store regulations.

7.3.2 The products purchased in our physical stores will not enjoy the discounts applied for the commercialization of the web portals.

7.3.3 All material that is sold in our physical stores will be managed in the same, not being possible the mechanism with the web criteria.

7.4 Warranty policies in physical store:

All the products that are delivered in the physical store, both our own or those of our collaborators and their operation is verified as in the case of products such as services provided or material in blister or that has to be activated for its operation can only be received for repair of the same within the criteria of each manufacturer and its return is not possible.

8.Right of exclusion.

  www.tienda24hs.com reserves the right to deny or withdraw access to the Website and / or services offered, without prior notice to himself or a third party, for those users who may be in breach of these Terms of Use and / or the particular conditions which, if any, may apply.
The provision of services and / or content of the Website is indefinite. Without limiting the foregoing, www.tienda24hs.com is empowered to terminate, suspend or terminate unilaterally, at any time and without notice, the service and the Website and / or any of the services, without prejudice of what would have been willing to respect in the corresponding conditions.
All matters relating to the Site are governed by Spanish law and are subject to the jurisdiction of the Courts and Tribunals of Girona Spain.

Important for our clients cookies policy information.

11.Cookies Policy

A cookie is a data file that the server of this Web site sends to your computer / smartphone / tablet of the person accessing the page to store and retrieve information about the navigation is made from that computer. Tienda24hs.com uses different types of cookies (technical, analytical and social) solely for the purposes of improving user navigation on the website , without any advertising or similar object. Tienda24hs.com through cookies do not collect any personal data . All cookies, but one used by Google Analytics statistics system are temporary and disappear at the end of the technical sesión.Cookies necessary or appropriate for the provision of certain services . If these cookies are disabled , you can not receive the contents of the web site correctly.
Cookies analytics for monitoring and statistical analysis of the behavior of all users . If these cookies are disabled , the website still works, notwithstanding that the information collected by these cookies about your use of our website and its content can improve our services.
Cookies external social networks, which are used to allow visitors to interact with the content on different social platforms (Facebook , YouTube , Twitter , LinkedIn, Addthis etc . ) And are generated for users of such social networks only . The conditions for use of these cookies and the information collected is governed by the privacy policy of the relevant social platform.
Even if you do not agree we ask you to leave this page and closing the kite , however if you continue to take for accepted their consent Cookies Policy .

The user may , at any time , choose which cookies you want to work on this website by :

browser settings , eg
Chrome from http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Explorer from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Firefox from http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari from http://support.apple.com/kb/ph5042



12.Regulation UIn ° 524/2013 on the settlement of disputes about shopping online sale
international line of goods and services between EU countries.
Platform for online dispute resolution in the EU.
Regulation called ODR (Online Dispute Resolution) seeks to establish a
independent, impartial, transparent, effective, legal proceedings
fast and just to solve various disputes arising from the sale
international line of goods and services between EU countries.

This objective should be achieved by establishing a
ODR platform (the platform of online dispute resolution) in the EU
and the rules of cooperation with national bodies responsible for the
Alternative Dispute Resolution.

As of January 9 as we as traders are obliged to inform our
clients of the existence of this platform litigation
line. You can find more information in the article 14 paragraph 1
ODR-VO - downloadable in PDF format to the following link:


We also provide on our Web site Link to this
platform whose URL is:


Also we note that the ODR platform, which will be commissioned in February 2016, but its entry into force is from 9 January 2016.